Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

Job description

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Washington D.C.

RESPONSIBILITIES:

- Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams

- Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities

- Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value

- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data

- Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations

- Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities

- Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

QUALIFICATIONS:

- B.S. in Computer Science or an equivalent engineering degree

- 10+ years of experience working with Enterprise software solutions, startup experience desirable

- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers

- Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable

- Ability to travel

ADDITIONAL RESPONSIBILITIES

- Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues

- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer